1. Introduction
CTS Chauffeurs (“we”, “us”, “our”) operates the website https://ctschauffeurs.com (the “Site”) and provides chauffeur and related transport services (the “Services”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Site and Services.

By using our Site or Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Data controller
The data controller is:
CTS Chauffeurs
Chester, United Kingdom​
Tel: 0161 961 0005​
Email: info@ctschauffeurs.com​

3. Information we collect

We may collect and process the following information:

• Contact details: name, email address, phone number, postal address.

• Booking details: journey dates and times, pick‑up and drop‑off locations, passenger names, flight or journey reference numbers, special requests.

• Payment information: limited payment details where necessary (processed via third‑party providers; we do not store full card details).

• Technical data: IP address, browser type, device identifiers, pages visited, and other usage data collected via cookies and similar technologies.

• Communication data: messages sent via our contact forms, email, or phone calls, plus any feedback or reviews you provide.

4. How we use your information

We use your information to:

• Provide, manage, and fulfil bookings and chauffeur Services.

• Communicate with you about enquiries, quotes, bookings, changes, and customer support.

• Process payments and invoices.

• Improve our Site, Services, and customer experience.

• Send service updates, important notices, and, where permitted, marketing communications (you may opt out at any time).

• Comply with our legal, regulatory, and insurance obligations and to prevent fraud or misuse.

5. Legal bases for processing (UK GDPR)

We process your personal data on the following legal bases:

• Performance of a contract: to provide and manage your booking and related Services.

• Legitimate interests: to operate and improve our business, respond to enquiries, and ensure network and information security.

• Legal obligation: to comply with applicable laws, tax and accounting requirements.

• Consent: where required for certain marketing activities or optional cookies; you may withdraw consent at any time.

6. Cookies and tracking technologies

Our Site may use cookies and similar technologies to:

• Enable core functionality of the Site.

• Analyse website traffic and usage patterns.

• Improve performance and user experience.

You can usually set your browser to refuse all or some cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of the Site may not function properly.

7. Sharing your information

We may share your personal data with:

• Our professional drivers, subcontractors, and trusted partners involved in providing the Services.

• Service providers such as payment processors, IT and hosting providers, email and marketing platforms, and analytics providers.

• Professional advisers (lawyers, accountants, insurers) where necessary.

• Law enforcement or regulatory authorities where required by law or to protect our legal rights.

We do not sell your personal data to third parties.

8. International transfers

Some of our service providers or partners may be located outside the UK or European Economic Area. Where personal data is transferred internationally, we will ensure appropriate safeguards are in place (such as standard contractual clauses or equivalent protections) to protect your information in accordance with applicable data protection laws.

9. Data retention

We retain your personal data only for as long as necessary to:

• Provide the Services and manage our relationship with you.

• Comply with legal, tax, and accounting obligations.

• Resolve disputes and enforce our agreements.

When personal data is no longer required, we will securely delete or anonymise it.

10. Your rights

Under UK data protection law, you may have the following rights:

• Access: to request a copy of the personal data we hold about you.

• Rectification: to ask us to correct inaccurate or incomplete data.

• Erasure: to request deletion of your data, where applicable.

• Restriction: to ask us to restrict certain processing.

• Portability: to request transfer of your data to another organisation, where technically feasible.

• Objection: to object to processing based on legitimate interests or to direct marketing.

• Withdraw consent: where processing is based on consent.

To exercise these rights, please contact us using the details in Section 2. We may need to verify your identity before responding.

11. Security

We take reasonable and appropriate technical and organisational measures to safeguard your personal data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

12. Third‑party websites

Our Site may contain links to third‑party websites (for example, social media platforms or partner sites). We are not responsible for the privacy practices or content of such websites. We encourage you to read their privacy policies before providing any personal information.

13. Children’s privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from children. If you believe that a child has provided us with personal information, please contact us so that we can delete it.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date. Your continued use of the Site or Services after changes are posted constitutes your acceptance of the revised Policy.

15. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: info@ctschauffeurs.com​
Telephone: 0161 961 0005​

Last updated: 24 March 2026.